Payments

We do take Spafinder and Spaweek cards in addition to all major credit cards. All expired vouchers will be assessed and a late charge for use will be charged. Spafinder and Spaweek cards cannot be used to pay for retail items or gratuity. Sorry, we do not accept checks. Memberships can only be used for individuals. Spa parties (3 or more) cannot use memberships towards a spa day. Other discounts apply for spa parties.

Children

For the safety of our staff members and guests of the spa only guest 14 years of age or older are permitted to remain at the spa for service or waiting for others. Guests as young as 12 years of age can be seen by a therapist or esthetician but only with an adult consent form.

Booking Appointments

At the time of booking all payments for service will be due including tax and gratuity. No refunds.

To book an appointment a valid credit card must be used to hold your reservation even if you hold a voucher.

Cancellations

24-hour cancellation policy- We do require 24 hours advance notice to cancel your appointment or the full price of your service will be charged. Appointments will not be confirmed unless a credit card is used to hold the reservation.

Late

If you arrive to your appointment late by 15 minutes or more, your appointment will be canceled or reduced and you will not be allowed a refund. The full price for service will be charged.

Vouchers

Expired vouchers are only good for the paid value. You can use this towards the credit or a regular priced service.

Automatic 18% gratuity will be added to all vouchers.

Blackout Dates apply for all vouchers. Cannot be used on Valentine’s Day or Mother’s Day.

The paid value of the voucher can be used as credit towards a regular price service. Vouchers cannot be used toward the purchase of memberships.

Refunds

No refunds allowed for services and no refunds on products, gift cards and memberships. Memberships are transferable.

Credit Cards

Credit card chargebacks will be assessed a $45 fee for each occurrence.

Spa Parties

Parties of 3 or more will be charged an automatic gratuity of 20% of services.

Gratuity

18% gratuity will be added to all bills

It is at the spa’s discretion to refuse service to anyone

The full price of service will be charged if any client becomes unruly and is asked to leave